Professional competence consists of three intrinsically linked cognitive processes that are activated when planning and performing professional tasks:
- knowledge (knowing)
- practice (know-how)
- attitudes (savoir-être)
o Knowledge: this is all the knowledge acquired through study or practice. The result of what we learn gives us a way of perceiving, understanding and a capacity to reason. This makes it possible to apply for certain jobs that require specific knowledge. A diploma guarantees a certain level of knowledge (knowledge of marketing, accounting, technical maintenance, English, etc.).
o Know-how: Know-how is the practical experience which testifies to the technical mastery of a field and which allows the application of knowledge. It is therefore the ability to apply one's experience and knowledge acquired in any art or trade. (Knowing how to draw up a business plan, a marketing plan, preparing the shutdown of an oil production unit, etc.). There is also a difference between professional and transferable skills.
o Professional Skills include skills acquired in a certain field: doing a balance sheet, creating a website, managing a sales team, launching a new product in the Asian market, and using certain software.
o Transferable skills are skills that can be applied and used in very different environments: negotiation, problem-solving, teamwork, and team management.
o Soft skills: Soft skills are related to your attitude and values. These relational skills refer to the personal, social and behavioural qualities that you demonstrate in the professional field (courtesy, control of your emotions, good interpersonal skills, ability to work as part of a team, etc.) and which enable you to work effectively. They are linked to emotional intelligence (flexibility, autonomy, creativity, empathy, etc....). These are typically the skills that you don't learn at school but use every day. They will reflect the way you react in the professional environment. For example, you can be "messy" at home and meticulous and rigorous at work.