🕔 20 min 💡 3 key ideas 


Assertiveness is a behaviour that allows you to assert yourself calmly in your professional relationships, while respecting others, in order to :

  • Demonstrate leadership.
  • Be able to be substantially firm on the issue (no to the request), and flexible in form (yes to the person).
  • Being able to express differences (opinions, needs) while being accepted by others.
  • Used in tense or uncomfortable situations, and when issues differ.