Practising Bono’s Hats in daily life

Practising Bono’s Hats in daily life


The All for You mutual insurance company has a Social Affairs department. The actions carried out are collective. The role of this department is to develop projects, have them validated by the "Institutions " and set them up in the form of campaigns: Organise information campaigns on diabetes and the dietary measures to be implemented on a daily basis, or eating well, moving well and sleeping well.

The mutual insurance company ALL for YOU has just bought another mutual insurance company ONE FOR ALL AND ALL FOR ONE. The latter also has a Social Affairs department which only handles individual requests. For example: "I need to adapt my bathroom because I have more and more difficulty moving around" or "I have serious gum problems and this will lead to the loss of all my teeth. This treatment is very expensive (... euros). Social security does not pay for gum treatment, so the health insurance company cannot cover it. Can you help me to finance this treatment?”

The two teams will be reunited and working together on the same set in a few weeks. The director of the service would like to work with his team on solutions to integrate and really "merge" the two services.

The facilitator defines the framework, and the timing for 9 people and reminds them of the rules of operation for this collaborative moment.

He reminds them of the intention of the workshop: "to think about how the two departments can work together and form a single department".

Examples of what could come out of each hat:

FACTS, neutrality

There are 18 of us on one side and 12 on the other.

There are 4 duplicates.

The teams are physically in different locations.

EMOTIONS, intuitions

I have the conviction that it can work

I feel a lot of enthusiasm for the proposals of....

I fear that my job will disappear

I am anxious that I might be asked to move


Why form one team when we don't do the same job?  Everyone goes home! They'll be there, but everyone will do their job as they've always done it.

OPTIMISM, positive criticism

On the face of it, they don't do the same thing, but we can see this rapprochement as a plus that we offer our members.

We will discover new people.

We will be able to share our ways of doing things


In any case, we can manage to get together, it could be fun, we could get the group to do an activity together? For example, a tree climbing activity, collaborative games, each one needing the other, cooking together followed by a tasting in a convivial place, are there other approaches?

PROCESS, organisation of thought

He concludes.