Putting process communication into practise

Putting process communication into practise


1. We understand with the "base"

Spontaneously, we all use the preferred communication channel of our base when sending and receiving. So if we receive a message on the right communication channel, we understand it without effort: we hear it. If, however, we receive a message in a different communication channel from our base, we have to make the effort to translate it into the language of our base.

On the one hand, this translation requires effort (and therefore energy) and, on the other hand, it carries a risk of error, like any literal translation. As long as the translation process is unconscious, the risk of error persists and can lead to interpretation or even misunderstanding: communication is then broken off.

In order to be heard (i.e. to be listened to and understood), the manager will have to ensure that he sends his message from the floor of his pyramid corresponding to the base of his subordinate. To do this, he will have to learn to move up and down his pyramid as he wishes. Coaching can be a good way to work on this elasticity.

Your base - What are the 2/3 main strengths you are perceived to have (personal and professional worlds)?

The answer to this question can tell you something about your base. If you are considered to be a good listener, a "quiet force", a calm person, you are probably a Dreamer / Imagineer, whereas if you are considered to be very energetic, funny, playful and original, you are probably a Rebel / Energiser.

The personality inventory (debriefed by a certified coach) will allow you to identify with certainty your base as well as the other floors of your pyramid.

2. "The phase", the seat of motivation and change

If the base gives us an insight into a person's preferred channel of communication and his or her vision of the world, the phrase gives us information about his or her motivational levers. Thus a person with an Empathetic base in a Workaholic phase will not be driven by the same goals as a person with an Empathetic base and phase and will show different behavioural characteristics.

As the name suggests, a phase type can change over the course of a lifetime. This is the case for 70% of the population who experience one or more phase changes. Phase change should not be confused with moving up or down the pyramid.

The floors of the pyramid. We do the latter exercise consciously or unconsciously several times a day, whereas phase change is a lasting phenomenon of the transformation of our motivations.

Thus, a phase lasts at least 2 years and can last a lifetime. The number of phase changes a person experiences is not an indicator of their level of personal development: it is their ability to use the resources of all 6 floors of their pyramid that is a more significant indicator.

Your phase - In what type of environment do you feel comfortable and motivated? What creates pressure for you? How does it manifest itself?

The answers to these questions can tell you something about your current phase. If, for example, you indicate that you feel comfortable and motivated in a soft, warm, humane environment, you are probably in the Empathetic phase; if it is in a free, fun, "lighthearted" environment, you are probably in the Rebel/Energiser phase.

Similarly, if under pressure you find it difficult to delegate tasks, over-control everything and become very demanding of yourself, you are probably in the Worker/Analyst phase.

The personality inventory (debriefed by a certified coach) will allow you to identify with certainty your current phase as well as the other levels of your pyramid.

In Process Com, we say that we speak with our base and that we decide with our phase. People recognise themselves more in their base than in their phase: the base has been the person's reference point since early childhood, so the characteristics of the base will colour all the floors of their pyramid. Thus, a person with a Rebel base in the Dreamer phase will not be at all similar to a person with an Empathetic base in the Dreamer phase and even less to a person with a Dreamer base in the Rebel phase.

Examples :

John, from an Empathetic base in the Promoter phase, is annoyed by people who "can't help themselves" (Be Strong Parent Driver from his Promoter phase), yet his Empathetic base urges him to go and help them: he will be afraid of feeling guilty if he doesn't (Injunction from his Empathetic base).

Jeanne, from the Persevering base in the Promoter phase, will be annoyed by these same people (for the same reasons). Urged on by her Persevering base, she will lecture them and "explain life" to them.

The common mistake here is to believe that we all share the same psychological need for a base and phase: that is what we spontaneously offer to our interlocutors. This can be totally counterproductive if they do not have a similar base or phase to ours. It is advisable to identify the base and/or phase of the person you are talking to (by observing, for example, the drivers that manifest themselves) in order to connect to the right energy and communicate in a positive and constructive way.