PUT INTO PRACTICE
All attitudes have positive aspects and also drawbacks. Identify which attitude you prefer.
Case study: An experienced employee has asked you for an appointment. As soon as you walk in, the employee slumps into the chair and says: "I can't manage the PORTER project, nobody is meeting the deadlines, I've been trying again, but it's not going well". "I'm on edge.”
What is your spontaneous response? Circle your answer.
A. "I'm going to help you, you'll see, we'll get through this file.
B. "Since you've been in the company and handling this type of file, you could manage it on your own".
C. "What's your problem with the case? "Where do you stand?
D. "I think the best thing for you is for me to intervene with the people who are not responding to your reminders.
E. "If they don't reply, it's because you're not authoritative enough or you don't respect the deadlines either.
F. "I understand that you are upset, can you explain the situation to me precisely? If I understand correctly, your difficulty is ...".
Responses to the situation: your spontaneous response corresponds to a Porter attitude seen above. Here is the one:
Answer A = 3 B = 1 C = 5 D = 4 E = 2 F = 6
Learn from this.
Whenever you are asked a question, one of the first things to do is rephrase and ask questions before you answer.
Taking a step back inevitably leads to an attitude of understanding.